Tech Tip: Can Artificial Intelligence Improve Your Business?

Artificial Intelligence (AI) has been one of the leading technology topics for years now, and it’s not that surprising considering how many software developers are using the concept. For years it took a lot of people to realize that algorithmic machine learning could have massive benefits for business and society; they just thought AI was for the development of cyborgs. In business today, however, AI can be found in all types of applications. Let’s take a look at a couple of ways AI is currently being used in business.


One of the most important uses of AI is for cybersecurity, most of which is identifying actual threats and eliminating them before they can cause any problems for a business. There are a lot of potential threats out there and today, IT professionals are using AI to avoid spending time on situations that turn out to be non-issues. AI can be used to detect intrusions, identify vulnerabilities in software, and find malicious code that has already been installed on the system.

Customer Relations

AI’s most noteworthy application has been its incorporation into customer relations. Chatbots and other technologies that are fueled by machine learning can provide a lot of value for most organizations that simply cannot afford to employ a complete product or service support team. Users may not even realize they’re engaging with AI as many newer solutions learn rapidly to provide customers with a fast, reliable interface in which to get support.

Building Operational Efficiency

For some time, automation has been the name of the game when businesses attempt to streamline operations. Today, AI is beginning to provide a more diverse set of companies the opportunity to leverage more sophisticated tools. Since AI is constantly evolving and developing, more and more businesses are able to build tools around AI/machine learning than ever before. AI allows businesses to automate more of the mundane and repetitive tasks that have hindered productivity and progress, reducing costs, and providing a substantive boost in efficiency.

Artificial intelligence is absolutely one of the most important emerging technologies of the 21st century. If you would like to learn more about getting the results your business wants from its relationship with technology, give us a call at (703) 821-8200 today.

Alan Edwards, CISM, is chief information officer at Computerware, Inc., in Vienna, Virginia.


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