Tech Tip: A Warning If You Handle, Process or Store Client Credit Cards

If you handle, process or store credit cards in any manner, you are required to comply with PCI DSS: Payment Card Industry Data Security Standards. This is a set of legal requirements you must abide by to maintain a secure environment. If you violate them, you will incur serious fines and fees.

Are you subject to them if you take credit card payments over the phone? Absolutely! If you have clients that pay you directly by credit card, you’re subject to these laws.

There are various levels of security standards, but thinking you don’t process enough to matter or that “no one would want to hack us” is dangerous. All it takes is an employee writing down a credit card number in an email or on a piece of paper to violate a law — and then you’ll be left with legal fees, fines and the reputational damage incurred when you have to contact your clients to let them know you weren’t properly storing or handling their credit cards.

Getting compliant — or finding out if you are compliant — isn’t a simple matter that can be outlined in a 1-2-3-step checklist. It requires an assessment of your specific environment and how you handle credit card information.

A great resource is the PCI Security Standards Council, online at If you want assistance in figuring out if you’re compliant, check with your IT team or a company such as Computerware.

Alan Edwards, CISM, is chief information officer at Computerware, Inc., in Vienna, Virginia.


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