Tech Tip: What Your Business Can Gain from AI
By February 6, 2023 0 340•
Artificial Intelligence (AI) is a major topic lately, whether it’s the subject of new chatbots capable of generating text or making art that can compete with even the most skilled of artists or about the prospect of what surprises future chatbots might bring. AI is commonly targeted as a culprit in stealing jobs, as well, and with these applications becoming more sophisticated over time, it’s no wonder people aren’t sure how to react to these developments.
However, AI has advanced to the point where even small businesses and individuals can take advantage of its algorithms, at least to some degree. In fact, you might already be doing so without realizing it.
Let’s discuss how AI is used in business and what could be next for AI in the workplace.
AI Makes Important, Monotonous Tasks Easier and More Efficient
Process automation has been happening as far back as the advent of the wheel and in agriculture, but AI takes this concept one step further by taking existing information and adapting it. Most of the automation you see in the workplace is process automation, which takes tasks that humans usually handle — tasks that aren’t necessarily productive or engaging — and automates them, saving time and money that could be better spent on other, more productive tasks that are more suited to them. These tasks might involve innovation or other aspects of the creative process that are not-so-easily automated.
AI Provides Insights Faster Than the Alternatives
Businesses run on data, so if it’s organized, it’s more manageable and usable. Finding the time and resources to do this, however, is something that can be difficult for businesses, especially without its leading to considerable user error. AI uses algorithms to make this process easier and more efficient, and some systems can even use existing data to extrapolate potential outcomes and predict what could happen in the future. AI is able to quickly identify patterns that the human brain might not pick up on, but this doesn’t make the human’s role in the process any less important. The AI needs human input to work properly, after all.
AI Assists with Customer and Client Communication
AI can help businesses better manage their outreach efforts by recalling past conversations and communications, effectively providing individuals with personalized experiences. Using an AI to keep track of this information saves your business time and resources while making your services that much more convenient for your consumers. AI can also operate as a chatbot for your business, helping customers with some of the more frequently asked questions and making support more accessible and convenient. This idea, called cognitive engagement, is one reason why AI is such a popular tool for communications and support. It gives workers, whether they are doctors or IT technicians, more time to focus on providing the best service they can.
AI Has Its Uses for Your Business, Too
If your business is considering the use of AI to augment its practices, then we can help you make that determination by discussing your options. To learn more, give us a call at (703) 821-8200 or reach out to Computerware at Cwit.com.
Alan Edwards, CISM, is chief information officer at Computerware, Inc., in Vienna, Virginia.